“The skill set of our Serious Injury team has improved so much in the short time working with Lesley and her team.  The result has been a hugely positive impact in terms of the client journey, risk profile and profitability of the department.  The team have developed a much more holistic approach to their work coupled with a real sense of commercialism to deliver results and exceed targets.

Lesley and her team from the outset sought to understand our business and get under the skin of the team to be in a position to deliver on the focused objectives set by the Board.

Citadel became part of the SGI Team creating strong relationships with the Serious Injury team, laying the foundations for taking the team to another level and identify the areas they could most add value whilst at all times working to the agreed business plan. If you and importantly your team are passionate and committed to developing a first class service for your clients whilst at the same time operating  a  risk averse and profit driven Serious Injury Department, the decision to work with Citadel will be one of the best decisions you make.“

Stephen Murray
Partner & Head of Personal Injury, SGI Legal LLP


‘The Management of Serious Injury Claims – The Essentials for PI Lawyers’

“This was an excellent course with materials that will assist me greatly with my day to day serious injury file management. An insightful day run by a very knowledgeable tutor.”

Sarah Ouko
Assistant Solicitor, Serious Injury Team, SGI Legal LLP