“We instructed Citadel Law because of their unrivalled expertise and experience in the PI field, both from an operational and strategic perspective.
Initially we commissioned the firm to undertake an audit of our files to ensure that they were being conducted appropriately from a risk perspective and we were billing the maximum from the work being done. We received sound feedback on both points but also on how to ensure the future feasibility and profitability of the PI department; Citadel really understood our firm and values very quickly.
Armed with the information provided by Citadel Law about the true value of our caseload, we are now in a position to plan for the future and structure the department in a way that not only helps us meet the challenges faced by the PI industry but also enables us to maintain a competitive edge.
Given the current regulatory regime and risk based compliance, the advice provided ensured that we are offering our clients the best possible service, which offers us protection against potential problems in the future. The fees charged were billed through the files so we were able to enhance our fee income as a result of the services provided. I would highly recommend Lesley and her team to any law firm; their straight talking and honest approach provides certainty in uncertain times.”
Joanne Ormston, ACMA
Practice Manager, Pearsons Solicitors and Financial Advisors LLP