“Citadel Law have helped us up skill our serious personal injury department. When the traditional approach would be to recruit a highly experienced lawyer in-house, Citadel came in, assessed, prioritised, took action and reported back, whilst simultaneously delivering training, providing case plans and white-labelling work so that we recovered a proportion of their fees. As a result of our collaboration with Citadel we have reviewed systems and processes, up-skilled a number of case handlers within our team and improved the risk management of cases, financial performance and cash flow forecasting.

Lesley is able to inject structure and positivity into a team, pulling them together and empowering them to achieve. Citadel provides a commercially viable and eminently practical solution in an ever-challenging sector.”

Joanna Kingston-Davies

Former CEO, Lees Solicitors. Now COO at Jackson Lees Group, Jackson Lees Group