Use of this website

Terms of use
Your use of this web site shall be subject to the terms that appear under this heading Legal Notices or elsewhere on this web site.  We reserve the right to vary or alter these terms from time to time. Any such change shall take effect upon posting to this web site.

Disclaimer of liability
The information on this site about legal matters is provided as a general guide only and should not be relied on as a substitute for specific legal advice.  We try to keep all the information on the site as up-to-date as possible but errors may sometimes occur.  Links to third party web sites are made for your convenience and do not imply that we endorse those sites.  Citadel Law Limited is not responsible for the content of any third party web site. 

This website is not intended to be an advertisement for legal services or solicitation of clients except in those jurisdictions where specific regulations governing the practice of law define advertising to include websites.

Copyright
The contents of this site are protected by copyright.  Citadel Law Limited permits users of this site to make copies of material on this site for their own use but not for publication.  A reasonable number of such copies may also be distributed in paper form provided that the source is acknowledged and no changes to the content are made.  (These permissions do not extend to any third party material included on this site.)  Users are also permitted to link to this site provided that Citadel Law Limited’s name remains visible.  However, Citadel Law Limited reserves the right to withdraw any of these permissions in relation to any particular user at any time.


Privacy statement
Some sections of this web site invite you to request publications and information about legal topics and events or to contact us with comments and enquiries.  If you do so we will normally keep your e-mail address and other details supplied by you on a database.  We will not disclose any personal information you provide by means of this web site to third parties unconnected with Citadel Law Limited without your consent, except to our data processors or as otherwise permitted by the relevant data protection legislation.

Complaints
If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by contacting the partner dealing with your matter or the firm’s complaints partner, Lesley Graves.  A complaint may include a complaint about our bill or the level of our costs.  We shall look at any complaint carefully and promptly and do all we can to explain the position to you.  If we have given you less than satisfactory service, we shall try to do everything reasonable to put it right. Clients of the firm are entitled to a copy of the firm’s complaints handling procedure on request.

In the event of your not being satisfied by our response, you may be entitled to refer the matter to the Legal Ombudsman as a complaint.  The contact details for the Legal Ombudsman are as follows: PO Box 6806, Wolverhampton, WV1 9WJ (postal address); 0300 555 0333 (telephone); enquiries@legalombudsman.org.uk (email); www.legalombudsman.org.uk (website).

The time limit for referring the matter to the Legal Ombudsman is generally six years from the date of act/omission giving rise to the complaint or, if later, three years from the date when you should have known about the complaint. However, the Legal Ombudsman will not accept complaints where the act/omission or, if later, date of awareness of the complaint predate 6 October 2010. The time limit should in each case be checked with the Legal Ombudsman.

You may be entitled to refer your complaint to the Legal Ombudsman, if you fall into one of the following categories:

  1. A client or former client who is an individual, a small business, small charity, small club or trustee of a small trust;
  2. A non-client who is the personal representative or beneficiary under a will where the firm has acted for the executors or trustees;
  3. A prospective client who could reasonably have expected to receive a service or was unreasonably offered a service he/she did not want.

If in doubt whether you fall into one of those categories, you should contact the Legal Ombudsman.

In relation to costs, a client may alternatively have a right to apply to the Court for an assessment of the firm’s bill under Part III of the Solicitors Act 1974.  If a client exercises a right to have the firm’s costs assessed by the Court, they cannot refer the issue to the Legal Ombudsman.  If all or any part of the firm’s bill remains unpaid while a client disputes it, the firm will be entitled to charge interest.

As a consumer, you may be entitled to refer the matter to the EU’s Online Dispute Resolution.

The Solicitors Regulation Authority is the independent regulatory arm of the Law Society.

Complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman.  The timescale for referring a complaint to the Legal Ombudsman and their contact details, are set out above under ‘Complaints’.

Regulatory information
Citadel Law Limited is a limited company registered in England and Wales with registered number 7204309.

A list of the Directors of Citadel Law is open to inspection at its registered office at  2nd Floor, 3 Hardman Square, Spinningfields, Manchester, M3 3EB.

Citadel Law Limited is authorised and regulated by the Solicitors Regulation Authority in the United Kingdom.  The directors of Citadel Law Limited are solicitors authorised to practise in England and Wales, and regulated by the Solicitors Regulation Authority in the United Kingdom.  The firm’s SRA number is 551182.

Our professional rules and code of conduct are at www.sra.org.uk/handbook/. The contact details for the Solicitors Regulation Authority are 199 Wharfside Street, Birmingham, B1 1RN (postal address); contactcentre@sra.org.uk (email); 0870 606 2555 (telephone); +44 (0) 121 329 6800 (International telephone).

Our VAT registration number is 993972790.

We maintain compulsory professional indemnity insurance of at least £3 million, each and every claim. Our insurance details are available to clients upon request.

Details of the minimum terms for the compulsory insurance, including territorial coverage, can be found at www.sra.org.uk/solicitors/handbook/indemnityins/appendix-1/content.page.

Our address for service is above.

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